British owned
020 7018 9060 Book a consultation

Home·About·Quality & Governance

Inspected. Regulated. Accountable by name.

Cosmetic surgery in the UK is full of confident claims. Governance is what separates claims from care — this page sets out exactly who regulates us, what they found, and how the clinic is run.

CQC · Rated Good GMC-registered surgeons Location ID 1-19883695288

IThe regulator

Registered with the CQC — and rated Good.

The Care Quality Commission is the independent regulator of health care in England. City Clinics Group Limited is a registered provider — location ID 1-19883695288 — inspected against the same fundamental standards as any hospital: safe, effective, caring, responsive, well-led.

Our current rating is Good. The full report is public on the CQC register, and we would far rather you read it than take our word for anything on this page.

Find us on the CQC register →
Clinical standards documentation (illustrative)

IIHow the clinic is governed

Governance you can actually check.

1Named, verifiable surgeons — every surgeon on the GMC public register, checkable in minutes.
2One patient per surgeon per day — a structural safeguard, not a marketing line: attention is never divided.
3Surgeon-led decisions — candidacy, planning and aftercare reviews sit with the operating surgeon, never a sales team.
4A year of documented follow-up — four surgeon reviews and a 24-hour line inside every plan, recorded at each step.
Sterile instrument preparation (illustrative)

IIIIn the theatre

Hospital standards, not salon standards.

Hair restoration sits in an awkward place: cosmetic in its purpose, surgical in its reality. We treat it entirely as the latter.

  • Single-use where single-use belongs — punches and blades are never carried between patients.
  • Traceable sterilisation — instrument sets logged to the procedure they were opened for.
  • One theatre, one list, one patient — the simplest infection-control policy there is.
  • Resuscitation equipment and trained staff on site whenever a procedure is running.

IVWhen something goes wrong

Duty of candour, taken literally.

Every surgical service has complications. The measure of a clinic is not whether it has them — it is what happens in the room afterwards.

1You are told. Directly, by your surgeon, in plain language, at the earliest sensible moment — not by a letter weeks later.
2It is recorded. Complications, revisions and complaints are logged and reviewed, because a problem that is not written down is a problem that repeats.
3It is put right. Where a revision is warranted it is planned and discussed openly, and your route to escalate beyond us is given to you in writing.

If surgery is not right for you, you will hear it here first.

Good governance includes saying no. Unstable loss, unrealistic expectations, a donor area that will not support the plan — these end in a candid conversation, not a booking. It is the least glamorous part of quality care, and the most important.

Speak to a surgeon →

Regulated. Rated. Recognised.

Care Quality CommissionRated GoodCare Quality Commission
★ 4.5Google Reviews
Trustpilot★ 4.4133 Trustpilot reviews
General Medical CouncilGMC-registeredEvery surgeon, publicly listed
Royal Society of MedicineMembersRoyal Society of Medicine
ISHRSMembersIntl. Society of Hair Restoration Surgery
BACSMembersBritish Assoc. of Cosmetic Surgeons
Daily MailAs featuredDaily Mail

Registered with, members of & regulated by

Care Quality Commission
CQC · Rated Good
General Medical Council
GMC-registered surgeons
International Society of Hair Restoration Surgery
ISHRS member
The Royal Society of Medicine
RSM member
British Association of Cosmetic Surgeons
BACS member
Call Book a consultation