Privacy Policy.

City Clinics Group Limited (Company No. 12354283) is the data controller of your personal information. References to “City Clinics”, “we” or “us” include the associated brands and clinical entities operating under City Clinics Group Limited. Our services are intended for individuals aged 18 and over; we do not knowingly collect data relating to children.

When this notice applies

• When you visit our websites or digital platforms
• When you book consultations or purchase treatments and services
• When you engage with our social media channels
• When you provide feedback, testimonials or take part in patient research
• When you work with us as a supplier or professional partner
• When you request information about our treatments or services

What we collect

Depending on how you interact with us, we may process: identity data (name, date of birth, patient ID); contact data (email, phone, address); financial and transaction data (payment and billing information, appointment history); technical and usage data (IP address, device information, how you use our site); audio-visual data (clinical photographs, consultation recordings); assessment and health data (medical questionnaires, clinical notes, medical history — handled as special-category data with additional safeguards); feedback and marketing data (reviews, surveys, communication preferences).

How we use it

We use personal information to deliver and administer your care, to communicate with you about appointments and aftercare, to meet our legal and regulatory obligations (including to the Care Quality Commission), to improve our services, and — only with your consent where required — to send you relevant updates. We never sell your personal information.

Your rights

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information where we no longer need it
• Object to, or ask us to restrict, certain processing
• Withdraw consent at any time where processing relies on consent
• Complain to the Information Commissioner’s Office (ico.org.uk) if you are unhappy with how we handle your data

Contact

Questions about this notice, or requests under your rights, can be sent to info@city-clinics.co.uk marked for the attention of the Data Protection Officer, or raised with any member of the team at 82 Harley Street.

This page summarises our full privacy notice. The complete notice, including retention periods and the full register of processing purposes, is available on request.