Covid-19

Your Questions Answered

Your Questions Answered
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COVID-19 Precautionary Measures
COVID-19 Precautionary Measures

We are open for face to face consultations only when necessary and patients can visit us for their procedure as normal. We are following the government guidelines and implementing the necessary safeguarding measures to keep you and the staff safe.

We are open...to help relieve the pressure on hospitals. To assist those with mental health, anxiety and fighting depression in this stressful time and to help recover confidence and to boost self-image.

We would like to assure you that City Clinics is closely monitoring the Covid-19 situation and has put procedures in place that follow the PHE (Public Health England to ensure the safety of our patients and staff.

Because of the risk of coronavirus infection, it is important that we make you aware that there is an increased risk of coronavirus infection if you choose to attend a face to face consultation, as the surgeon, surgical assistants and patient are highly likely to be in close contact (i.e. separated by less than 2 meters), despite all precautions being taken.

We have carried out a thorough risk assessment. To be able to be seen face to face, strict Health & Safety measures are in place at the practice to mitigate risks for the patients and the staff.

Please read and abide by the following measures. Prior booking & attendance.

Before booking, patients will be asked:

  1. To fill and sign a consent for face to face appointments. We need your consent to face to face appointments in the light of the risk of contracting Covid-19 and you understand that every precaution possible has been taken to avoid contamination.

  2. Screening questions

    Please call 020 7018 9060 or email info@city-clinics.co.uk to arrange a phone call consultation prior to making a booking.

    We will ask you if you would like a video consultation or if you are requesting to be seen face to face?

    You will be informed of the procedures in place and safety measures which we have implemented for patients and staff, so you know what to expect.

    We will offer remote video consultations when the benefit of attendance is outweighed by the risk and if you do not feel comfortable to come to the practice.

    Patients and our Staff will not be allowed face to face appointments if:

  • They have confirmed OR suspected Covid-19. Check if you have coronavirus symptoms – Coronavirus (COVID-19)

  • They have or have had in the last 14 days: fever >37.7degC, dry cough, shortness of breath, symptoms of cold or flu like symptoms, loss of sense of taste or smell, sputum production.

  • They live with OR have been in contact with confirmed OR suspected Covid-19 afflicted people OR have symptoms of the illness.

  • They have been asked to isolate by the NHS contact tracers

  • They are considered high-risk and extremely vulnerable

  • They have travelled within the last 2 weeks from ”high risk” countries

  • If patients are over 70s and at moderate risk , we may first start with a remote consultation

    Staff & PPE

  • Practitioners will be wearing Personal Protective Equipment in accordance with the PHE guidelines: masks, disposable blouse/apron and gloves as deemed appropriate.

  • Practitioners will wear a face covering if they need to use public transport to come to the practice

  • Clinic uniform, over blouses... will be laundered daily at high temperatures. Distancing Measures taken at the practice

  • Arrive on time at your appointment; If you arrive too early, you may have to wait outside the practice

  • If you are accompanied, your companion will be asked to wait outside the clinic, except for minors

  • Respect the 1+ metre distance between other clients and the reception staff What to bring and do before arriving at the practice

  • The Consent Form - will be sent via email prior to your surgery to avoid wait times. Must be filled in clinic if you have not yet received it by email

  • Arrive wearing your personal mask or face- covering before entering the practice. This is as per government recommendations due to being within 1+/ 2 metres of someone you do not normally meet and in an enclosed space.

  • Keep your phone in your bag or coat

  • Arrive with as few belongings as possible

  • If possible, use your own toilet before coming to the practice – Despite our toilets being cleaned regularly, to minimise cross contamination

    On arrival at the practice & within the practice

  • Ring the bell and wait for a staff at the entrance’s door.

  • Clean your hands as soon as you enter the practice with your personal hand sanitiser or with the one provided at the reception.

  • You will be provided with shoe coverings

  • You will be asked the COVID-19 symptoms screening questions again. Provided you passes these questions, treatment can proceed.

  • If you need to dispose of tissues, please use the pedal bin provided at reception

  • Avoid touching anything and particularly door handles, stair rails, and other equipment.

    In the treatment room

  • You will be asked to put your coat/clothes on the plastic chair

  • Couches are sprayed with disinfectants regularly

    Payment of Sessions and leaving

  • Payments can be made by card over the phone to avoid contact with a card machine. No cash or cheques.

  • Please call 020 7018 9060/ 078 696 9606 to pay for your treatment either prior to or after your session but it must be paid on the day of your session.

  • If the card machine is used, the machine will be disinfected in between patients.

  • High Standard of Hygiene practiced by the staff at the practice to minimise risk of transmission

  • Technicians will clean and disinfect in between use, the couch, chairs, equipment used and all touch points/surfaces with soap, disinfectant spray and disposable paper towel.

  • Technicians will be cleaning their hands prior to and after the sessions and dispose of their PPE as per the NHS guidelines. All of our surgical instruments are a one-time use only hence will be disposed immediately after each patient.

  • The toilets facilities, including door handles, will be cleaned between appointments if they have been used. Soap, paper towels and bin are provided in the toilets.

    Thank you for your ongoing support and understanding. We must adapt together during these challenging times.

    Keep well and safe and exercise regularly!


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Brilliant service from everyone at the clinic, the moment you walk in, till the very end of the treatment. Having received a great aftercare package too. Thanks again, definitely recommend!

Mr. Davis


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The entire team provided me with the support and service required for such a life-changing procedure; I am extremely grateful for all their efforts and hard work. Thanks again!

Mr. Shastri


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I couldn’t have asked for a better service. I felt very reassured having my questions answered straight away, even after the treatment. They’ve all been so helpful, can’t thank them enough!

Mr. Williams